Support
Updated
Help with saving reads, your account, and privacy requests.
Use Send feedback in the app account menu to send a message with screenshots or files. In ChatGPT, ask Aperture Read to prepare your feedback. Review the exact message and selected files, then confirm before it sends them to the team. Keep the submission reference. If the connection is unavailable, use email below.
If ChatGPT offers to send the message without attachments, review and confirm the revised preview first. The receipt must say that no files were attached. You can also attach files with Send feedback in the app.
Email hello@apertureread.com for support.
Setting up for the first time? Follow the Aperture Read guide.
If the plugin is missing or out of date
Open Aperture Read ChatGPT plugin and check that it is installed and available to your account. Start a new conversation and select it. For a private test connection, refresh its tools when that option is available.
If you cannot find Aperture Read or saving is unavailable, contact us. Keep the complete answer while you resolve the problem.
If you cannot sign in
Use the same Aperture Read account you connected in ChatGPT. If sign-in fails, keep the original text and contact us. You do not need to sign in to read this page.
If a read did not save
- Check your Aperture Read Library and look for a save confirmation in ChatGPT.
- If the result is unclear, keep the original save ID and exact submitted arguments. Ask ChatGPT to check the previous save when that tool is available. Retry only the same attempt; a new save ID can create a duplicate.
- If ChatGPT asks you to sign in, reconnect with the same Aperture Read account. Keep the original text while you resolve the problem.
If a read looks incomplete
Open the saved read and check its title and ending. Aperture Read can only store the text sent to it.
If text is missing, return to the original conversation and ask ChatGPT to save the complete text again. Supplied HTTPS images load when Show images is on under Reading appearance. This setting is on by default. Access to images and files depends on the original source. If an image fails, try again or open its original link.
Managing your connection
Use Manage access / Disconnect to stop the ChatGPT connection. Your saved reads remain in your library. Use Sign out to end your browser session.
Contact and privacy requests
For a support request, include what you tried, the approximate time and timezone, and any error message or support ID shown.
Do not include saved content, private links, passwords, access tokens, or full conversation transcripts. Remove private details from screenshots.
Account deletion, a copy of your data, and other privacy requests require assistance. Self-service account deletion and bulk export are not currently available.
See the privacy policy for retention and deletion details, and the terms of use for service limits.